Shipping policy

Shipping & Delivery Policy

Last updated: 11 December 2025

This Shipping & Delivery Policy explains how orders placed on https://bigdogaccessories.co.uk are processed, shipped and delivered. By placing an order on our Website, you agree to the terms set out below.

1. Who we are

BigDog Accessories is operated by:

FREDABAY
Désiré Van Den Bosschestraat 39/4
9620 Zottegem
Belgium
Company number: 0764.583.791
Email: support@bigdogaccessories.co.uk

2. Where we deliver

We currently deliver to the United Kingdom via our trusted shipping partners. If your address is not eligible for delivery at checkout, you will not be able to complete your order.

3. Delivery times

Our standard delivery time for most orders is:

  • 5 to 7 working days from the date your order is dispatched.

Working days mean Monday to Friday, excluding public holidays. These timeframes are estimates and may vary depending on the product, stock availability, your delivery address and the performance of the carrier.

We will notify you by email once your order has been dispatched. Where available, tracking information will be provided so you can follow your parcel.

4. Free delivery from £50

Standard delivery is free on all orders of £50 or more.

For orders under £50, a standard delivery fee of £3.95 applies.

Delivery costs are clearly displayed at checkout before payment is completed.

5. Order processing

Once your order has been placed and payment confirmed:

  • We prepare and pack your items as quickly as possible.
  • Your order is then handed over to our logistics partners for delivery to your chosen address.

If we anticipate any unusual delay (for example, due to stock issues or a temporary logistics disruption), we will contact you using the email address provided at checkout.

6. Delivery address and access

Please make sure the delivery address and contact details you provide at checkout are accurate and complete. We are not responsible for delayed or failed deliveries if the address information supplied is incorrect or incomplete.

If the carrier is unable to deliver because there is no safe place or no one to receive the parcel, they may:

  • attempt a new delivery; and/or
  • leave the parcel at a collection point; and/or
  • return the parcel to us if it remains uncollected.

If a parcel is returned to us because it was not collected in time or the address was incorrect, we will contact you to discuss re-shipping options or a refund of the item(s) in line with our Returns & Refunds Policy.

7. Split shipments

In some cases, your order may be shipped in more than one parcel (for example, if items are dispatched from different storage locations). This will not affect your total shipping cost, and you will receive tracking details for each parcel where available.

8. Delayed or missing deliveries

If your order has not arrived within the estimated 5 to 7 working days after dispatch, please:

  • check the tracking information (if provided); and
  • contact the carrier if there is a specific delivery note or attempted delivery; then
  • contact us at support@bigdogaccessories.co.uk if the issue is not resolved.

We will liaise with the carrier to investigate and will keep you informed. If a parcel is confirmed as lost, we will arrange a replacement or refund in line with our Returns & Refunds Policy.

9. Damaged parcels

If your parcel arrives visibly damaged, we recommend that you:

  • note the damage with the carrier if possible; and
  • take clear photos of the external packaging and the products received; and
  • contact us promptly at support@bigdogaccessories.co.uk.

This helps us assess the issue with the carrier and offer an appropriate solution (replacement, partial refund, or other remedy as appropriate).

10. Customs, duties and taxes

All prices displayed on our Website for UK customers are shown inclusive or exclusive of taxes as indicated at checkout. If any additional duties, taxes or handling fees become applicable under local regulations, we will inform you at checkout where possible.

11. Changes to this Shipping Policy

We may update this Shipping & Delivery Policy from time to time (for example, if our delivery partners or timeframes change). The version published on our Website at the time you place your order will apply to that order.

12. Contact us

If you have any questions about shipping or delivery, please contact us:

Email: support@bigdogaccessories.co.uk
Postal address:
FREDABAY
Désiré Van Den Bosschestraat 39/4
9620 Zottegem
Belgium