Shipping Policy
We ship to all addresses within the United Kingdom. All orders are processed and dispatched from our fulfilment partner within 2–3 business days of receiving payment.
Delivery Options & Timescales
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Delivery | 5–7 business days | Free on orders of £50 or more — £3.95 on orders under £50 |
| Express Delivery | 2–3 business days | £6.99 |
Delivery estimates begin once your order has been dispatched. You will receive a shipping confirmation email with tracking information when your order leaves our fulfilment centre.
Order Tracking
A tracking link will be included in your dispatch confirmation email. If you have not received this within 5 business days of placing your order, please contact us.
Delivery Issues
If your parcel is lost, damaged in transit, or significantly delayed beyond the estimated window, please email support@bigdogaccessories.co.uk and we will investigate and resolve the issue for you.
Business Information
BigDog Accessories™
Email: support@bigdogaccessories.co.uk
We are an online retailer supplying premium accessories for large dog breeds to customers across the United Kingdom.